Warranty Policy
Effective Date: April 26, 2025
Thank you for choosing Coniler. We stand behind the quality of our products. This Limited Warranty describes your rights and remedies under U.S. law if your Coniler hearing aid fails due to a defect in materials or workmanship.
1. Warranty Coverage
Coniler warrants that, for one (1) year from the date of original purchase, your hearing aid will be free from defects in materials and workmanship under normal use.
2. What’s Covered
Manufacturing Defects: Any failure of the device’s housing, internal components (including the ON Semiconductor chip), rechargeable battery, or charging case due to faulty workmanship or materials.
Repair or Replacement: Coniler will, at its option, repair the defective part or replace the entire unit with a new or refurbished device of equal functionality.
3. What’s Not Covered
This Limited Warranty does not apply if damage or failure results from:
Improper use, abuse, accident, or unauthorized modification
Exposure beyond rated specifications (e.g. water immersion outside IP22 guidelines)
Loss or theft of the device
Normal wear and tear (such as earwax buildup or cosmetic scratches)
Consumable parts (ear tips, wax guards, cleaning tools)
4. How to Request Warranty Service
Contact Support
Email: info@coniler.com
Please include your order number, purchase date, device model (A-31 or E-206), and a brief description of the issue.
Obtain an RMA
If your claim is approved, we will issue you a Return Merchandise Authorization (RMA) number and shipping instructions.
Ship Your Device
Pack the device securely with all original accessories and packaging. Customers are responsible for return shipping costs.
Repair or Replacement
Coniler will inspect the device and, if covered, repair or replace it at no charge. We will return it via standard shipping.
5. Shipping Costs
Return Shipping: Paid by customer. We recommend a trackable service.
Outbound Shipping: Coniler covers the cost of shipping the repaired or replacement device back to you (U.S. domestic only).
6. Disclaimer & Limitations
Limitation of Liability: To the maximum extent permitted by law, Coniler’s liability under this warranty is limited to the purchase price of the device.
No Other Warranties: Except for this Limited Warranty, Coniler disclaims all other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose.
State Law Rights: This warranty gives you specific legal rights. You may also have other rights that vary by state.
If you have any questions about this warranty or need assistance, please contact our Customer Support team at info@coniler.com. We’re here to help you hear clearly and confidently.